After having a stressful and painful experience the previous day with a different endodontic office, it was such a relief getting treatment from Dr. Broadsword. He clearly recognized my worries, and he walked me through how he was going to develop the course of treatment, starting with pain prevention. He kept communication open and advised me on every upcoming decision and recommendation. He took my input on whether to push forward with treatment or continue another day.
Excellent experience was the result - start with a well-trained professional, add in a heaping dose of empathy, a generous dash of good humor, treat me as a partner in the process, and you have the best possible outcome!
Also, great team experience from front of the office through to the dental assistants: highly skilled, empathetic and partners in the process themselves. Couldn’t give higher praise and a pain-free endorsement.
All of you have been great! It has been a sonderful experience.
Thank you Dr. Nielsen and staff for your kind care!
It was a very pleasant time in your dental office. I could not have asked for better treatment. Dr. Nielsen was very kind and informative with what he was doing. His assistant was also very pleasant. Have a joyous, blessed Christmas.
I went in for a consultation and treatment, and from the moment I walked in I was greeted with friendly front office staff. The assistant, Risa, was very welcoming and made me forget that I was even at the dentist. She had a very kind personality, and I can’t express how comforted I felt. Dr. Nielsen explained step by step what to expect, and I couldn’t ask for anything more than to know what is going. The treatment was extremely smooth, and if I ever need another root canal (which I hope isn’t anytime soon) I will definitely be coming back here and will recommend this facility to family and friends. I appreciate this dental team very much.
The doctor and staff were absolutely lovely, efficient, and knowledgeable. Thank you so much, Guys!
I can’t think of anything to make my experience more positive! The office ensured tranquility, the staff was professional and pleasant, and Dr. Nielsen was patient and competent.
I was very happy with the service I received. I was in a lot of pain, but you made room to see me the same day. Your administrative staff was friendly and helpful -- they called my insurance company and could tell me in advance what I could expect to pay. The medical assistant was knowledgeable and was able to answer the questions I had while waiting for Dr. Nielsen. Dr. Nielsen answered all my questions too. I particularly appreciated that he was straightforward enough to recommend treatment other than what he could provide, even though it meant missed revenue. That saved me time, money, and grief. He also referred me to an oral surgeon who I was happy with, so I trust his opinion as well.
I want to thank you and your staff for a pleasant experience considering the procedure. There has been no pain, and therefore, no pills. A glass of Pinot Noir and a piece of very dark chocolate would have been nice. Thank you!
My appointment experience was very pleasant – dental assistant, Precious, and Dr. Nielsen were very polite and focused on my comfort throughout the procedure. I was prepared to “whine” for a couple of days afterward, but my husband was happy that I didn’t need to do that. No pain at all! Thank you!
Thank you so much for getting me in the same day. You both were amazing. Patience was so calm and caring during the whole procedure, and Dr. Broadsword was extremely great on the procedure. Thank you!
I want to thank Endodontic Associates for getting me in the same day for an urgent root canal procedure. Dr. Benjamin Nielsen and staff were very professional and efficient. The office was clean with up-to-date technology.
I was in yesterday for a root canal with Dr. Broadsword and just wanted to say a big THANK YOU for your outstanding service! I was pretty nervous because I’d never had a root canal, but your staff and doctor put me at ease. They were friendly, professional and caring. The kind technician even put her hand on my shoulder as the doctor applied the local anesthetic. They always told me what to expect ahead of time. I expected to have pain as the numbness wore off later, but I had none! It was as if nothing happened. Thanks to a wonderful office.
Dr. Nielsen was painless, professional, personable and a pleasure to have work on me. The experience was first class, and I would recommend him highly. I hope he has plenty of years ahead of profitable practice. Great work with no residual problems whatsoever. Best wishes!
Accommodated me with an urgent appointment on New Year’s Eve. Very friendly office staff and reception, and a nice, helpful and informative medical assistant. Doctor Broadsword was friendly, efficient, skillful, and communicative. I left with no pain and a smooth transition for healing within 36 hours. All around 4-Star Treatment!
These are the things Endodontic Associates did to make my experience a success: 1. Friendly welcome.
2. Good communication.
3. Clean beautiful surroundings.
4. Straightforward explanation of work to be done.
5. Willingness to listen to my questions.
6. Excellent work!